Sunday, 21 December 2014

Support Royal Mail

Last week I succumbed to some TV advertising and purchased a Worx Sonicrafter tool (I'm sure it will come in useful at some time in the distant future).

Bought it on eBay and then waited for the delivery.

  1. Received a text from the courier (Mail UK) on Tuesday to say it would be delivered that day; it never turned up.
  2. Received a text on Wednesday to say it would be delivered that day; it never turned up.
  3. Received a text on Thursday to say it would be delivered that day, it never turned up.
Following each non-delivery, I contacted Mail UK to say we are hard to find and the driver should call my mobile so I could talk him down - my phone number was even on the consignment to avoid this (plus they had my phone number in order to alert me by text). Needless to say, I never received a phone call. I don't think Mail UK supply their drivers with mobile phones.

Eventually it was delivered on Friday, by a different courier subcontracted to Mail UK. He said Mail UK couriers have 2 minutes per drop, and if they can't find a destination within 2 minutes, they take the package back to base.

Our Royal Mail system is being dismantled and destroyed by these incompetent jokers cherry picking only profitable routes and providing crappy service. Don't use cheap couriers, if you do, you're part of the problem.

Sold a Le Creuset cast iron pan on eBay a year or so ago and used one of these cheap couriers to deliver it. Damned thing arrived split in two at the destination. It's extremely difficult to break a cast iron pan, but that particular courier managed it.

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