Before I jump in - Merry Christmas to my reader.
My local garage did the right thing. They reached the limit of what they could do and said so. My 1993 Mercedes 500SL needed fine tuning using a specialist adapter they simply are not tooled up to own, and could never justify buying for the sake of one 500SL. That is not incompetence. It is professionalism.
That left me needing a specialist.
Up to that point, my dealings with the SL Shop had been entirely by email. Polite, efficient, businesslike. Useful, but abstract. Like most people, I carried a vague suspicion that “specialist” might mean little more than confidence and a glossy website.
The next hurdle was physical rather than intellectual. Getting a non running car across the county is not a trivial exercise. It took an age to beg, borrow and blag a recovery truck, several favours called in, and a fair amount of logistical faffing before the Mercedes finally made its slow journey to Stratford upon Avon last week.
When I arrived, the mental picture I had built from email correspondence dissolved almost immediately.
The first thing that recalibrated my expectations was scale, but not showroom scale. Industrial scale. Cars stacked three high inside the building, not as a gimmick but as a deliberate space maximising system. I started calling it “Rapid Racking Mercs”, because that is exactly what it was.
Rapid Racking is not about display. It is about process, throughput and capital discipline. You only store assets vertically when you understand exactly what they are worth, how long they will sit, and where they sit in the workflow. Applying that logic to classic SLs tells you this is not a shrine, and not a hobby. It is an operation.
Outside, rows of cars sat in the open. At first glance it looks harsh. Then the penny drops. These are not cars waiting to be sold. They are cars in the system, queued for diagnosis or repair. A dealer hides cars. A specialist sequences them.
Inside, the tone tightened further. Interiors were right. Not flashy, not over restored, not Instagram bait. Just correct. Anyone who knows these cars knows how difficult that is, and how quickly shortcuts reveal themselves.
I will admit to a sharp intake of breath when the diagnostics rate was quoted. £168 an hour, with four hours pencilled in. That figure triggers an instinctive suspicion if you are used to independent garages that price reassurance rather than certainty. But that reaction did not survive contact with what I was actually looking at.
This was not time with a spanner. It was accumulated judgement, model specific tooling, and a business prepared to own the outcome. Guessing would have been cheaper in the short term and ruinously expensive later. My local garage understood that. So did the SL Shop.
The difference between expectation and experience was stark. From emails, I had imagined a competent niche specialist. In person, what I found was something much closer to a classic main dealer operation, stripped of corporate gloss but heavy on infrastructure, process and discipline.
It took effort to get the car there. But once I was standing among the rapid racking Mercs, it was immediately obvious why I had needed to.
It will be 2 weeks before they can start work on the car, but that suits me fine. Once up and running I can go there and drive it back home without the aid of a recovery truck.





















