A Focus on the End Result

Reports that Col Muammar Gaddafi's son, Mutassim, has been posing as a special advisor to Defence Secretary Liam Fox are being treated seriously.

Changes to the rules on succession have moved closer after David Cameron shared his plans to allow Adam Werritty, special advisor to Defence Secretary Liam Fox, to ascend the throne.

Dr Anthony Seldon, Master of Wellington College in Berks has said: "For too long we've had this brutally frank and ineffective way of measuring schools, and measuring teachers, and what it has done is it's rendered schools ultimately into exam factories, a kind of sausage process machine whereby all that seems to matter is this end result." Heaven forbid that, say manufacturing, should focus on the quality of the end result, or indeed any area of human endeavour.

Hay is changing jobs in a couple of weeks, meaning her corporate BT broadband service at home will be terminated. She phoned BT to arrange for the contract to be transferred to a private account in her name and was held in a queue for 30 minutes before being cut off. She then phoned Virgin and the someone answered within 30 seconds - and it was a human. Two minutes later BT had lost a customer and Virgin had gained one. BT had obviously lost its focus on the end result, whereas Virgin had not.