Hay went on Confused.com yesterday to get some car insurance. She ended up very confused and thus the website does exactly what it says it does. That's real customer service for you.
When giving details of the second driver details (i.e. me), the insurance didn't have drug baron or assassin listed as valid occupations.
The tax man sent me a notice of coding yesterday. It was wrong, so I decided to phone them. I was held in a queue for 17 and a half minutes before finally speaking to a Jock I could hardly understand. God, why on earth don't they use Indians in these call centres? At least I can understand them.
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