Sunday 25 July 2021

Whingeing About Death

I've been contemplating my bike accident of last month; I have absolutely no recollection of coming off my bike and hitting my head on the pavement. Just goes to show that, had I woken up dead, I wouldn't have remembered the trauma, so there's nothing to fear about death and I can leave a positive review of it....

Talking of reviews, Hay has been experimenting with putting our AirBnB rental room on other platforms, such as Bookings.com and Quirky Stays, with some surprising results. 


With AirBnB the hosts write reviews of guests as well as the guests reviewing the room, creating a virtuous feedback loop. Some guests go out of their way to leave the place spick and span, even stripping the bed and using the squeegee on the shower doors. Others can leave the place a tip.

Unless guests have a genuine beef about their experience, they tend not to leave vexatious reviews, as they also risk bad reviews about the state in which left the property. Too many bad reviews about noise or cleanliness on the part of a guest can result in hosts not accepting guests with a bad track record.

Bookings.com, on the other hand, does not facilitate hosts reviewing guests, which can result in some frivolous reviews by guests. One Bookings.com guest left a review stating that the room was too hot and there was no fan - this despite it being the hottest day of the year in the middle of a heatwave and the fan we provided showing 100% evidence of having been used.

Whereas AirBnB facilitates freeform reviews, Bookings.com leads one down a path, asking you to point out positives and negatives in separate sections. It's almost as it they expect you to add some negatives and encourage you to whinge. Whereas we have an unbroken record of 5 star reviews on AirBnB, we get only 8/10 on Bookings.com and there's hardly a single review of any property on the entire platform with more than 8/10.


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