Apropos of yesterday's post; I tried to unsubscribe from FindMyManual so as to stop the recurrence of the £36.95 payment, but had to ask for a password reset. Needless to say, the password reset email never materialised, thus confirming my suspicions that these buggers are scam artists and make things as difficult as possible.
I sent an email threatening legal action and got a resolution.
"Dear valued customer,
We remind you that our service is a paid personal assistance service offered in the form of a discovery offer of 7 days to 0.95 GBP. At the end of the discovery offer and in case of non-cancellation by you, your subscription will be automatically renewed for a period of two months, with tacit renewal, for 36.95 GBP.
"We also inform you that the price information relating to this subscription policy has been available to you on several occasions in the Terms and Conditions (validated during the payment) as well as on the home page, section premium plan.
"Having said that, after reviewing your query we have decided to issue a refund for your purchase and cancel your ongoing subscription in good faith.
"The funds have been returned to the same card used in the original purchase. Please note that depending on your bank or credit institution, this usually takes 24 hours, but may take several days in some cases, to appear on your statement.
"You will no longer be billed on an ongoing basis and access to our services will be revoked after the billing cycle is terminated.
"We thank you for your custom and endeavor to improve our services in the future."
They may well have listed the terms somewhere, but nowhere obvious. They know they're in the wrong and have tacitly admitted it. Valued customer, my arse!
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