Wednesday, 27 June 2012

PPI Claims


Ring, ring:

Automated Voice: "We have information on your PPI claim and know how much you are owed. Press 5 to fast-track your application."

Chairman: Presses 5 and gets through to an operative. There follows a brief kerfuffle as he tries to get to grips with the Chairman's surname.

Operative: "Have you had a mortgage in the last 10 years?"

Chairman: "No."

Operative: "Credit card borrowing?"

Chairman: "No."

Operative: "Store card borrowing?"

Chairman: "No."

This goes on through several more debt options.

Operative: "Have you had any borrowings at all in the last 10 years?"

Chairman: "You should know that - your auto-dialler said you knew all about my case and how much I'm owed."

Operative: Click.

The irony is that I wasted my time, as they will not amend their database - it's simply not worth their time. The satisfaction, however, was enormous and hopefully I made someone feel uneasy about what they are doing.


Firms having sold PPI illegally are obliged to contact their customers to pay them a refund. These PPI claims companies are just trying to make a fast buck.


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